All plans are eligible for email support; however, requests from project members in Enterprise and Standard plans are given priority. Enterprise customers are answered first, and Standard (15+ collaborator plan customers) are typically answered within a few business hours. All other inquiries, including those from Startup (10 collaborator plan) and Free plan customers, are usually replied to within 1–2 business days.
For more on the differences between Enterprise, Standard and Startup plans, please see our Pricing page.
For Feature requests and suggestions, if you’re in a project, please click Provide Feedback in the Help menu, or you can always email firstname.lastname@example.org.