Get Satisfaction

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This integration will let you see unresolved topics from your Satisfaction support community, and create corresponding stories.

Once enabled, the Satisfaction Import panel (under the More drop-down menu in your project) should list ideas and problems that you see in your Satisfaction management view (e.g., http://www.getsatisfaction.com/yourcompany/admin/topics) that are not marked as completed. Topics of type other than idea or problem (e.g., praise) will not appear.

Dragging from the Satisfaction panel will create stories with links to the corresponding Satisfaction topics. Because Satisfaction topics are publicly visible to your user community, they are not automatically updated based on story comments or state changes in Tracker.

To enable it, select Satisfaction from the dropdown on your project’s Integrations page, and enter the following information:

Company

You can find this in the URL in your company’s community on Satisfaction (e.g., http://www.getsatisfaction.com/yourcompany).

Product

This can be found in your company’s Satisfaction URL when you’re looking at topics for a specific product (e.g., http://www.getsatisfaction.com/yourcompany/products/yourproduct).

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