Receiving billing related emails and payment receipts
To receive billing related emails and payment receipts, you must be that account’s owner, otherwise the owner can specify an alternate Billing email address.
To do that:
- After signing in to Tracker, click Accounts under your username at the top right of Tracker.
- Click Manage Account for an account you own or administer. You will now be on the Plans & Billing page.
- Under Plan Details, expand the Billing Details section.
- Add an email address in the Billing Email field.
- Click Submit.
If added, all receipts or other billing and payment related emails will be sent to the Billing email address instead of the Account Owner’s email address. If you prefer to continue to receive these emails, you might just set up a rule in your email client to forward Tracker receipts, for example, to accounting.
In any case, both account owners and admins have the ability to view, print and/or download detailed receipts from the Plans & Billing page.
Each time a payment is processed, a receipt is emailed to the address on file for the account owner’s login or the Billing email address. In addition, if you go to the Plans & Billing page for your account (click Accounts under your username, at the top right of Tracker, then Manage Account) and scroll down to the bottom, you will see a Payment History section listing your next billing date and the credit card transactions that have happened so far. When your card is charged, you can see a view receipt link for this transaction. Click this link to go to a receipt preview for that transaction (which includes the Pivotal Tracker logo, company address, etc.). If you entered notes to be placed on your receipt, click Download as PDF located at the bottom of the receipt to access the full receipt which includes any notes added.
Receiving an invoice
We only accept Purchase Orders (POs) or issue Invoices if you have an Enterprise plan. For all other plans, automatically recurring payments by credit card is the only payment option, and a receipt is produced when the card is charged (see Receiving billing receipts above).
Adding notes to receipts
If you have specific information you wish to see on the receipt, you can add notes that will be included when you print them. To do this, go to the Plans & Billing page (click Accounts under your username, at the top right of Tracker, then Manage Account) and expand the Billing Details section under Plan Details. Scroll down to the Notes on Receipt section, enter your new details and then click Submit. To access the receipts that include your notes, scroll to the Payment History section and click the View receipt link next to a transaction. At the bottom of the receipt preview, click Download as PDF to access the full receipt which includes any notes added.