Contact Support

Whatever Tracker help you might need—we’re here for you! Email us at tracker@pivotal.io, ideally from the email address associated with your Tracker login.

To help us address your issue as quickly as possible, please include the following information:

  1. The name or ID of the account you’re asking about;

  2. The name or ID of the project, or story, that has the problem; and

  3. The text of any error messages (and/or a screenshot—they’re worth several thousand words!).

Although we reply to emails from everyone, we respond to PRO plan customers first. We do our best to reply to urgent inquiries within a few business hours at most, and to all other questions sent to tracker@pivotal.io within 1–2 business days. We’re here 8am-6pm PST (16:00-02:00 GMT), Monday through Friday (except U.S. holidays).

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