Whatever Tracker help you might need—we’re here for you! Email us at email@example.com, ideally from the email address associated with your Tracker login.
To help us address your issue as quickly as possible, please include the following information:
The email address associated with your Tracker login (if different from the address you’re writing from).
The name or ID of the account you’re asking about;
The name or ID of the project, or story, that has the problem; and
The text of any error messages (and/or a screenshot—they’re worth several thousand words!).
Although we reply to emails from everyone, we respond to Enterprise and Standard plan customers first. We do our best to reply to urgent inquiries within a few business hours at most, and to all other questions sent to firstname.lastname@example.org within 1–2 business days. We’re here 8am-6pm PST (16:00-02:00 GMT), Monday through Friday (except U.S. holidays).