Frequently Asked Questions
How does the 30-day free trial work?
When you sign up for Pivotal Tracker, your first account will be automatically enrolled in the 30-day free
trial, which allows you to use all features, create an unlimited number of projects, and invite as many people
to those projects as you'd like. You can choose one of the paid plans at any time before the end of the 30-day
period. At the end of the free trial, your account will transition to the free plan, which allows up
to five private projects and five collaborators (including yourself). If your
account is over these limits, your projects will become read-only. No credit card is required for the 30-day
free trial.
I'm not sure which plan I need. Can I decide later?
Yes, you can start with the plan that suits your needs today, and upgrade later. If you're on a paid plan and
upgrade to a higher-priced plan, you will be charged a prorated amount based on the remaining time in the
current billing cycle.
What does the term "collaborator" mean?
This is the total number of unique Tracker users that you can invite to the private projects in your account
with read/write project access. A given user only counts once, regardless of the number of private projects in
your account that he or she is a member of. Read-only members (viewers) and members of public projects do not
count toward project collaborator limits.
What happens when I downgrade plans?
Paid accounts can be downgraded or cancelled at any time, and you will not be charged again. However, we do not
offer refunds for charges that have already been incurred, so we advise starting with the plan that meets your
needs today, and upgrading later as your agile project management needs change.
What types of payments do you accept?
All prices are in USD, and we accept major credit cards including Visa, MasterCard, American Express, and
Discover. Need to be invoiced and pay via PO? Get in touch about an Enterprise plan.