Frequently Asked Questions
How does the 30-day free trial work?
When you sign up for Pivotal Tracker, your first account will be automatically enrolled in the 30-day free
trial, which allows you to use all features, create an unlimited number of projects, and invite as many people
to those projects as you'd like. You can begin upgrading to an Enterprise plan at any time before the end
of the 30-day period. Otherwise, at the end of the free trial, your account will transition to the free
plan, which allows up to five private projects and five collaborators (including yourself). If your account is
over these limits, your projects will become read-only.
What are the available subscription options?
Start with a 30-day free trial free plan,
and then continue with either a free plan (5 collaborators, 5 projects), or upgrade to Enterprise!
What does the term "collaborator" mean?
This is the total number of unique Tracker users that you can invite to the private projects in your account
with read/write project access. A given user only counts once, regardless of the number of private projects in
your account that he or she is a member of. Read-only members (viewers) and members of public projects do not
count toward project collaborator limits.
What types of payments do you accept?
Enterprise plans are paid via PO and invoice. Our account executives will guide you through the process
and confirm your organization has what it needs.
Get in touch about an Enterprise plan.