We do prorate for upgrades made from one subscription plan to a more expensive one during the billing period. We don’t automatically prorate or provide a refund when you change from a subscription to a less expensive one, including canceling your subscription entirely by downgrading to the Free (personal-use) subscription, or deleting your account.

This is also mentioned in the Tracker Services Agreement.

If you just missed the end of your billing period to cancel or have another situation where a refund would be appropriate, please email us at

Reseller guide