Selecting/changing a Tracker subscription plan

It is not currently possible to manage your subscription from the Plans & Billing page. For more information, including details about future commercial offerings for Pivotal Tracker, please check our blog article ‘Pivotal Tracker subscription options are changing’ and email us at support@pivotaltracker.com if you have any questions.

To downgrade your Tracker account you must be the account’s owner.

Downgrading an existing plan to free

After signing in, click Accounts under your username, at the top right of Tracker.
Click Manage Account to go to Plans & Billing.
Under Plan Details, expand the Plan section by clicking EDIT on the right.
If the free plan doesn’t cover your current collaborator and projects needs, you will see the message “Your account has too many collaborators/projects to qualify for this plan”. If you need help reducing your collaborators, please see Reducing the number of collaborators.
Please click UPDATE on the right.

Note:

We do not prorate or provide any refund when you cancel your subscription entirely by downgrading to the Free (personal-use) plan, or deleting your account.
If downgrading your account, you will first need to make sure that the number of projects and the number of collaborators will fit within the limits of the new plan. We suggest archiving a project so it no longer applies to plan limits. If the project members are not in any private, unarchived projects in the account, they no longer apply to plan limits either. If an account is downgraded, no credit is issued for any previous payments made and we don’t offer refunds. For this reason, we advise waiting until just before a payment is due to downgrade. That said, if you just missed the end of your billing period to cancel or have another situation where a refund would be appropriate, please email us at support@pivotaltracker.com.