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Mark Michael

May 15th Outage: Post Mortem

Thursday, May 15th, at approximately 3:30pm Mountain Time, our customers experienced 45 minutes of unexpected downtime. The root cause of the problem was a misconfigured load balancer. A planned maintenance event increased the traffic load for a short period of time causing the misconfigured load balancer to behave poorly and eventually fail. This resulted in a cascading event as each load balancer crashed when traffic was diverted to the next available load balancer. Read more...

Joanne Webb

Commit Mode Update and API Changes

Commit Mode Update and API Changes blog post featured image

When a team begins a new project, it can take some time for their velocity to stabilize. Tracker’s “Commit Mode” enables scheduling more or fewer stories into the current iteration, sprint or cycle than Tracker would plan automatically. This manual control over the stories included in the current iteration was originally seen as a temporary planning need, so it has only been available on a per-iteration basis. Read more...

Ronan Dunlop

Ramen: Partners in Heart and Mind

We’re thrilled that Ramen exists and couldn’t be more delighted that they asked us to be a core partner. How could we not support a company that used Tracker to help them crush it at the 11/2013 LAUNCH Hackathon and win first place. Besides being an obviously talented and focused development team, their hearts and minds are dedicated to the same cause we espouse: Startups! Read more...

Lisa Crispin

Bugs and Chores: To Estimate, or Not to Estimate?

Bugs and Chores: To Estimate, or Not to Estimate? blog post featured image

Most of us prefer to spend our time developing new features for our customers. But we usually have some overhead in the form of bugs and chores that takes some of our time. Since Tracker started out life on greenfield projects, it has a default setting that bugs and chores don’t get point estimates. The idea is that bugs and chores emerge over time, and while they do take time to address, they’re an ongoing and fairly consistent cost. Read more...