Pivotal Tracker Help
Our community forum is a great place to share your idea, where others can see and vote for it. If you can find an existing topic which matches your idea, please add to that as it helps us see what to do for you next!
To help us answer as fast as possible, please include:
- The name of your account, name of your project or a story id
- The text of any error messages (and a screenshot's worth several thousand words!)
Although we try and reply to emails from everyone, we respond to PRO plan customers first. We do our best to reply to urgent inquiries within a few business hours, and all other questions to firstname.lastname@example.org within 1-2 business days.
Top Questions & Answers
- What’s the difference between an account and a user's login?
- How can I merge my logins?
- I was invited to my company’s project, why is Tracker telling me I have a free trial?
- I signed up or was invited to a project, why didn’t I get an email?
- Why can’t I sign in to Tracker or reset my password?
- Why won’t my stories stay where I try to put them?
- How do I organize stories for a release?
- How can I add and remove people from my account?
- How can I print a receipt?
- How do I update credit card or billing information?
- How do I change my billing from yearly to monthly?
- How do I change my Tracker subscription plan?