Tag: Support (7 posts) Page 1 of 1

Joanne Webb
News

Help is Here!

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We’ve always focused the bulk of our attention on making Tracker a straightforward—yet powerful—tool to help you deliver fine software. It’s grown into quite the precocious 10-year-old as a result though, and we felt it was about time to tackle Tracker’s 180 FAQ collection. We’ve revamped all of our help material and put it into one glorious, easily searchable spot. Here it is—the new Tracker Help Center. Read more...

Lisa Crispin
Productivity

A Day in the Life: Testing on the Tracker Team

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The Tracker team as a whole takes responsibility for building in quality and making sure that necessary testing activities are done along with other development tasks. But we testers bring our own special value to the party, and we’re seeking another great tester to help us as we work to deliver the best possible product to our customers. Let’s walk you through a typical day of testing on the Tracker team. Read more...

Nathan Swain
Productivity

Migrating to Pivotal Tracker from a Third-Party Tool

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Welcome to everyone who recently started using Tracker! If you were using a different project management tool previously, you probably have tickets or stories you’d like to get into your Tracker projects. One convenient way to migrate them over to Tracker is to place them in a CSV file that’s compatible with Tracker’s import tool. Below, we’ve outlined five easy steps to accomplish that. Read more...

Joanne Webb
News

Your Feedback and a Change to How We Support You

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You may have noticed a Provide Feedback link in the Help & Updates menu, when you’re in a Tracker Project or workspace. We have big plans for that little widget. Though it’s currently intended only for feature requests and comments you don’t necessarily need an answer to, we’ll be improving it so you can find it anywhere, and use it for any reason you want to talk to us. Read more...