Charlie Springer • Tuesday, September 11, 2012 • Productivity

Tracker Screencast: How Many Ways Can You View a File Attachment?

This screencast covers a lot of bases. Check it out to see file attachments and full page story view in action! There are a couple ways to attach files. Drag them into an open story or press the paper clip button, and don’t forget, you can drag in multiple files at once! Click the cogwheel to download or delete the image. The same rules apply in full page story view. Read more...

Dan Podsedly • Thursday, September 6, 2012 • News

Tracker Now on CloudFront

For the third time this week, we experienced more CDN issues this morning, causing images and CSS to not load properly for users in places like Toronto, New York, and others. We did everything we could to get our CDN provider to resolve the issue, but at the same began investigating other options. Read more...

Dan Podsedly • Thursday, September 6, 2012 • News

More Trouble with the CDN

We’re getting more reports this morning from customers who are unable to load Pivotal Tracker images/css. We were optimistic that this was resolved by CDNetworks yesterday afternoon, but clearly that seems to not be the case. Read more...

Dan Podsedly • Wednesday, September 5, 2012 • Updates

Updated Accounts, My Projects, and Profile Pages

We’ve made a few UI changes that make it easier to navigate the world of Pivotal Tracker accounts, update your profile and preferences, and work with all of your projects. Read more...

Dan Podsedly • Wednesday, September 5, 2012 • News

Update on Todays CDN Issues

At around 3pm Pacific today, we finally received word from our CDN provider that traffic had been rerouted around the “node” causing today’s problems for users in certain locations (manifesting as slow or failed loads of images and stylesheets). The change may have taken some time to propagate to everyone, but at this point the issue should be resolved. Read more...

Dan Podsedly • Wednesday, September 5, 2012 • News

Problems with Our CDN

As some of you have (painfully) noticed, we’ve been having problems with our CDN (content distribution network), causing slow or failing loads of certain Tracker “assets” including images and style sheets. This is affecting users in certain locations only: over the weekend it was South America and certain US cities, while this morning it seems to be mostly the east coast and parts of Canada. Read more...

Charlie Springer • Thursday, August 30, 2012 • Productivity

Tracker Screencast: Project Tabs

I seem to discover new things in Tracker all the time. After looking over the shoulder of someone on the dev team and seeing all their projects in “tabs” on top of their current project, I scratched my head thinking, “When do I get that!?” Is this a new feature or secret “developer only” mode? Upon closer inspection, it’s just another one of those hidden gems in Tracker preferences. Read more...

Charlie Springer • Monday, August 27, 2012 • Productivity

In the Beginning There Was: The Sample Project

It can be stifling to jump into a big project as a new user or team member, you don’t want to accidentally delete stuff, reprioritize iterations etc. We’ve got you covered; try out a sample project. We designed this on purpose as a sandbox for people to poke around and build. Read more...

Christian Niles • Thursday, August 23, 2012 • Updates

Announcing Pivotal Tracker for iOS v1.5

Today we released the latest Pivotal Tracker iOS app to the App Store. This is a major release that includes support for creating attachments, dynamic iteration calculation, and significant performance enhancements. We have also dropped support for iOS 4.x, which less than half of one-percent of our users have installed. Read more...

Ronan Dunlop • Wednesday, August 22, 2012 • Integrations

Airbrake: The Art of Fingerpointing

Airbrake is a great tool for identifying errors generated by other apps all in one place. I guess if you’re the offending app you might call it a rat, snitch, stool pigeon or fink, but to the rest of us it’s the canary in the coal mine that can save your butt. Read more...

Charlie Springer • Monday, August 20, 2012 • Productivity

Tracker Screencast: Shortcuts!

Shortcuts rock, make things easier, and let you move more quickly in Tracker. This screencast says it all but here’s the cheat sheet which you can get to with the ? button. Read more...

Charlie Springer • Wednesday, August 8, 2012 • Productivity

Tracker Screencast: Reorganize Panels with Multiple Story Selection, Cloning Panels, and More!

When you’re running East and the project goes West, it’s time to reorganize the backlog. This can be painful but Tracker comes to the rescue with multiple story selection and cloning panels. Here’s a little cheat sheet! Read more...

Marlena Compton • Tuesday, August 7, 2012 • Productivity

Tracker on the Agile Continuum

In Tracker support, I take delight in answering support requests we get from people on teams who are thinking through the way they make software and how Tracker fits into that process. Recently, a customer asked us if Tracker can support their team’s switch from a more Scrum-focused process to a more Kanban-focused process. Read more...

Dan Podsedly • Wednesday, August 1, 2012 • Productivity

Velocity Matters

Last week, we made a slight tweak to how velocity is calculated in Pivotal Tracker, to handle team strength overrides in a simpler, more explainable way. As a result, if your project has an adjusted team strength in a recent iteration, you may be seeing a slightly different velocity. Read more...

Charlie Springer • Monday, July 30, 2012 • Productivity

Screencast: The Current and the Backlog, Together Again!

Today’s screencast is about understanding workflow in Tracker, with a twist of organization. Read more...

Dan Podsedly • Thursday, July 26, 2012 • News

Pivotal Tracker Maintenance This Friday, July 27

We’re planning to make a number of server upgrades tomorrow that require a bit of downtime. To minimize disruption, this update will happen after hours tomorrow, Friday, July 27, at 8pm US Pacific (PDT) time, and we anticipate it taking approximately one hour. Read more...

Ronan Dunlop • Wednesday, July 25, 2012 • Integrations

Zapier: A Nifty Matchmaker for Apps

When it comes to app match ups no-one does it cleaner than Zapier. The way I see it, they’re the bread that surrounds a PB&J sandwich. Sure the good stuff is in the middle, but you wouldn’t be able to enjoy it without getting your fingers dirty if it weren’t for the bread. Read more...

Charlie Springer • Thursday, July 5, 2012 • Productivity

Working on Multiple Projects? Velocity Got You Down?

The Tracker Team gets some variation of this question a lot: “I work on one project one week and a different one another week and it’s really throwing off our project’s velocity. Is there something we can do to account for the changes in team strength?” Read more...

Ronan Dunlop • Wednesday, June 27, 2012 • Integrations

Powerinbox: Putting the POW! Back into Your Inbox

Email is an antiquated concept that is an unmitigated productivity killer. Personally I have a suspicion that it’s actually Skynet 1.0. That said, it ain’t going away tomorrow or next month and or even by the end of the decade. So what is a human to do. Read more...

Joanne Webb • Tuesday, June 26, 2012 • Productivity

The Viewer Role: Giving Read-Only Access to Your Projects

There are times when you might want to invite someone to your project but only give them read-only privileges in it. You might also want to change an existing project member’s access so they can see your project but not add stories or make changes to it. Also, read-only project members don’t count against plan collaborator limits for an account. Read more...