Please also see the new FAQ section below.
We have a new extended deadline! The earliest your Tracker account will be downgraded to a free plan is on June 30, 2024. If your subscription is paid past that date, you will have 60 days past the subscription expiration date before Tracker is downgraded to the free plan.
If you’ve recently received a cancelation notice for the previous subscription plan for your Pivotal Tracker account, apologies for any potential confusion. Please know that the expiration date listed was the end of your original subscription. Your Tracker account will not be downgraded to free before either June 30, or the subscription expiration date plus 60 days (whichever is later).
If you have not already, please email us at support@pivotaltracker.com to request a quote and/or conversation regarding an Enterprise plan. We apologize, however we do not have an estimated time for contacting you. That said, we are doing our best to organize and schedule appointments as soon as possible. If you are on our waiting list, you will be contacted in time to have a discussion and explore subscription options before your subscription is downgraded to free. If you are working with us to upgrade to an Enterprise subscription, we will also be able to extend your subscription as necessary to provide adequate time.
If you already have a contact with our account executive team, you may also reach out to them for questions and assistance regarding Pivotal Tracker’s Enterprise license.
PLEASE NOTE: If you are contacting us to request a quote or conversation, please use your email address associated with the ownership or administration of your current account. This will help prevent a delay as we attempt to gather your account information. Thank you.
We appreciate your continued patience and thank you for using Tracker!
Pivotal Tracker “Startup” and “Standard” collaborator subscriptions are no longer available for purchase and auto-renewals will be discontinued soon. Going forward, Pivotal Tracker will be available for purchase as an “Enterprise” subscription. This will mean it is no longer possible to make payments via credit card. We will have more details about plans and payment options as well as next steps soon.
We sincerely apologize for the delay in providing more details and that more information is not yet available. We understand concerns about the quick timeline (mentioned below), as well as our users needing more information as soon as possible to make the right choices for their teams moving forward. The Tracker team is working hard to clarify and prepare these updates, and we will be refreshing this article as well as our Help Center pages as more information becomes available.
Full access to Pivotal Tracker will be provided until at least May 30, 2024 to provide time to learn more about your options going forward.
Once you have the information you need to make a decision, in case you decide not to continue using Tracker, monthly subscribers will be provided access for 30 days past the end of their paid subscription (or May 30, whichever happens last). Annual subscribers you will be provided access for 60 days past the end of your subscription. For details regarding exporting your data, please our Help Center article: CSV export. You may also wish to explore the Tracker API options as well: Tracker API V5
If you have already contacted us in regard to our Enterprise plan options, we will be replying back soon to discuss your needs.
As always, we thank you for being Pivotal Tracker users. We look forward to providing the answers and the options you need, and working with you to help you transition to a new subscription. Please keep an eye on the ‘WHAT’S NEW’ drop down at the top of your Tracker projects for new announcements, and do email us at support@pivotaltracker.com with any questions, concerns, or feedback you have.
- Your Pivotal Tracker team
