Pivotal Tracker Help
To help us answer as fast as possible, please include:
- The name of your account, name of your project or a story id
- The text of any error messages (and a screenshot's worth several thousand words!)
Although we try and reply to emails from everyone, we respond to PRO plan customers first. We do our best to reply to urgent inquiries within a few business hours, and all other questions to firstname.lastname@example.org within 1-2 business days.
Top Questions & Answers
- What’s the difference between an account and a user's login?
- How can I merge my logins?
- I was invited to my company’s project, why is Tracker telling me I have a free trial?
- I signed up or was invited to a project, why didn’t I get an email?
- Why can’t I sign in to Tracker or reset my password?
- Why won’t my stories stay where I try to put them?
- How do I organize stories for a release?
- How can I add and remove people from my account?
- How can I print a receipt?
- How do I update credit card or billing information?
- How do I change my billing from yearly to monthly?
- How do I change my Tracker subscription plan?