Zendesk is an on-demand customer support help desk. Stories created from Zendesk tickets will be linked to the corresponding ticket, and you will see a link to the Zendesk ticket on the story. Comments added to the story in Tracker will be pushed to Zendesk as a private comment. All story state changes in Tracker will add a private comment to the Zendesk ticket. When a Zendesk ticket in the New status is started in Tracker, the ticket will be transitioned to Open.
Category: Customer Support