Thursday, May 15th, at approximately 3:30pm Mountain Time, our customers experienced 45 minutes of unexpected downtime. The root cause of the problem was a misconfigured load balancer. A planned maintenance event increased the traffic load for a short period of time causing the misconfigured load balancer to behave poorly and eventually fail. This resulted in a cascading event as each load balancer crashed when traffic was diverted to the next available load balancer.
We worked with our hosting provider to adjust the configuration and to add additional monitoring and watch processes. We don’t expect this problem to occur again in the future and apologize for any inconvenience this outage may have caused.