Dan Podsedly • Thursday, October 24, 2013 • News

Unplanned Tracker Downtime Earlier Today

Pivotal Tracker went down without notice for all users today at 10:50 US Pacific time, for approximately half hour. This happened during a planned release to upgrade our production version of Solr (our search server) , as well as move our Solr-based search service to new hosts, for improved performance as well as improved search functionality. This release, like most of the releases that we do, should not have been noticed or have caused disruption to you in any way. Read more...

Joanne Webb • Thursday, September 19, 2013 • News

"Aw, Snap!" Crashes Using Tracker in Chrome

If you’ve been seeing a lot of “Aw, Snap!”” crashes while using Tracker in Chrome, you’re not alone. An issue seems to have been introduced in Chrome 28 and several web apps and sites have been affected by it. Read more...

Marlena Compton • Monday, June 17, 2013 • News

Tracking Nairobi Dev Camp

On the Tracker team, I love hearing great stories about our users and the things they are able to accomplish using agile methodologies and collaboration. I’m also a woman in tech and have a keen interest in supporting other women as well as other diverse groups who work persistently to reach their goals in tech. One story I’ve been following lately is the story of Tracker user Martha Chelimo Njeri Chumo (“Njeri”) and her teammates. Read more...

Dan Podsedly • Wednesday, June 5, 2013 • News

Seize Your Pivotal Tracker @username!

We’re about to introduce improvements to Pivotal Tracker which will help your team communicate more effectively. In order to do this, we’ll be making your (currently optional) Tracker username a requirement. Read more...

Dan Podsedly • Wednesday, April 24, 2013 • News

Monday's Tracker Outage, New Status Page

This week started on the wrong foot with a 1 hour and 45 minute outage early Monday morning, that affected many of you. I’d like to apologize for this, and shed some light on what happened. Read more...

Dan Podsedly • Thursday, September 6, 2012 • News

Tracker Now on CloudFront

For the third time this week, we experienced more CDN issues this morning, causing images and CSS to not load properly for users in places like Toronto, New York, and others. We did everything we could to get our CDN provider to resolve the issue, but at the same began investigating other options. Read more...

Dan Podsedly • Thursday, September 6, 2012 • News

More Trouble with the CDN

We’re getting more reports this morning from customers who are unable to load Pivotal Tracker images/css. We were optimistic that this was resolved by CDNetworks yesterday afternoon, but clearly that seems to not be the case. Read more...

Dan Podsedly • Wednesday, September 5, 2012 • News

Update on Todays CDN Issues

At around 3pm Pacific today, we finally received word from our CDN provider that traffic had been rerouted around the “node” causing today’s problems for users in certain locations (manifesting as slow or failed loads of images and stylesheets). The change may have taken some time to propagate to everyone, but at this point the issue should be resolved. Read more...

Dan Podsedly • Wednesday, September 5, 2012 • News

Problems with Our CDN

As some of you have (painfully) noticed, we’ve been having problems with our CDN (content distribution network), causing slow or failing loads of certain Tracker “assets” including images and style sheets. This is affecting users in certain locations only: over the weekend it was South America and certain US cities, while this morning it seems to be mostly the east coast and parts of Canada. Read more...

Dan Podsedly • Thursday, July 26, 2012 • News

Pivotal Tracker Maintenance This Friday, July 27

We’re planning to make a number of server upgrades tomorrow that require a bit of downtime. To minimize disruption, this update will happen after hours tomorrow, Friday, July 27, at 8pm US Pacific (PDT) time, and we anticipate it taking approximately one hour. Read more...