Problems with our CDN


As some of you have (painfully) noticed, we’ve been having problems with our CDN (content distribution network), causing slow or failing loads of certain Tracker “assets” including images and style sheets. This is affecting users in certain locations only – over the weekend it was South America and certain US cities, while this morning it seems to be mostly the east coast and parts of Canada.

We’re terribly sorry about this, and know how disruptive not being able to get to your projects can be. Our hosting provider is on top of this, and has escalated this to the highest level with the CDN vendor. The issue appears to be related to network congestion in a particular CDN ‘node’, they are working to replace it and route traffic around it, temporarily.

Also, we’re actively looking at moving to a different CDN provider, and/or eliminating the need for CDN use by reducing the number of images/etc that need to be loaded in the app.

We’ll post updates as we get them via Twitter, please follow @pivotaltracker to get the latest.

5 Comments

  1. Bob MacWilliams says:

    It’s 6 PM on the east coast (Boston) and I’m still having CDN issues which prevent me from using the tool.

    September 5, 2012 at 2:59 pm

  2. Dan Podsedly says:

    Hi Bob, really wish it didn’t take all day for this to get resolved, but apparently CDNetworks has finally fixed it. Could you try again?

    September 5, 2012 at 4:03 pm

  3. Peter says:

    From what I can tell, this is still a problem in Dallas, TX.

    September 5, 2012 at 4:34 pm

  4. Dan Podsedly says:

    Peter, could you email us (tracker at pivotallabs dot com), so we can dig deeper?

    September 5, 2012 at 4:45 pm

  5. Frank Sullivan says:

    Hi Dan,

    Has this been a recurring issue? We can help you create your own CDN package with CDN.net and make sure you have an adequate failover strategy. We just launched yesterday and use Pivotal internally. Big fans!

    Frank
    CDN.net

    March 14, 2013 at 10:01 am

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