All plans are eligible for email support; however, requests from project members in Pro plan accounts are given priority. Pro plan customers are typically answered within a few business hours. All other questions, including those from Startup plan customers, are usually replied to within 1–2 business days.
For more on the differences between Pro and Startup plans, please see our Pricing page.
For Feature requests and suggestions, if you’re in a project, please click Provide Feedback in the Help menu, or you can always email firstname.lastname@example.org.