Tracker Blog

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Dan Podsedly
News

Recent Tracker Outages and Planned Stability Improvements

Pivotal Tracker is a critical tool for thousands of teams, and providing a stable, reliable service is vitally important for us. Uptime is typically in the proverbial “three nines” (99.95% for the first half of the year), but in the last few weeks we’ve experienced a number of unexpected outages. The worst of which was yesterday, lasting almost two hours. This was disruptive to many of you, and we’d like to apologize. Read more...

Joanne Webb
Updates

Updated Dashboard, Now with Volatility!

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We’ve released the first of a couple of updates to the dashboard, aiming for a cleaner, clearer view of your projects. In this update, as well as a fresh new look, subscribing to RSS feeds has moved and there’s the addition of each project’s volatility. Read more...

Matt Heidemann
Updates

Introducing Annotations

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Say farewell to time spent writing a long comment describing where something is wrong. Gone are the days of seeing a comment and wondering, “What?! I don’t see it.” Here(!) are the days of taking a screenshot, dropping a pin on it and appending a note to succinctly and specifically say what you want to say. Read more...

Mark Michael
News

May 15th Outage: Post Mortem

Thursday, May 15th, at approximately 3:30pm Mountain Time, our customers experienced 45 minutes of unexpected downtime. The root cause of the problem was a misconfigured load balancer. A planned maintenance event increased the traffic load for a short period of time causing the misconfigured load balancer to behave poorly and eventually fail. This resulted in a cascading event as each load balancer crashed when traffic was diverted to the next available load balancer. Read more...

Joanne Webb
Updates

Commit Mode Update and API Changes

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When a team begins a new project, it can take some time for their velocity to stabilize. Tracker’s “Commit Mode” enables scheduling more or fewer stories into the current iteration, sprint or cycle than Tracker would plan automatically. This manual control over the stories included in the current iteration was originally seen as a temporary planning need, so it has only been available on a per-iteration basis. Read more...