Introducing Pivotal Tracker pricing


NOTE: This article has been updated with pricing changes announced on Jan. 28.

First, we’d like to thank all Pivotal Tracker users. We couldn’t be more grateful for all of the support and feedback we’ve received from you.

Today, we’re introducing pricing for Tracker. All of the details, including price plans and transition information, are below.

Over 180,000 users have used Tracker at no charge for the last 2 ½ years. The growth in usage has been phenomenal, and we think Tracker has helped to transform how the world builds software. Our investment in conceiving, and continuously advancing Tracker to where it is today has been substantial and we’re proud of the contribution that Pivotal Labs has been able to make to the agile community.

Given the ever-increasing popularity, growing support costs, and the need for continuous product improvements, it is no longer feasible for us to offer Tracker at no charge. To ease the transition, however, Tracker will remain completely free for the next 6 months for all existing users, as well as for new users that sign up on or before February 18, 2011.

Free until July 19, 2011 (about 6 months from now)

We’d like to recognize all of our valued users who have been a part of our community for so long, and make sure that there is plenty of time to evaluate options and avoid disruption to current projects. We’re keeping Tracker completely free for all existing users through July 19, 2011 (about 6 months).

In case you’ve been considering giving Tracker a try but haven’t yet, or would like to open a new account to start fresh, we’ll also keep it completely free through July 19 for all new users who sign up on or before February 19 (about 30 days after this announcement).

Free for public projects, non-profits, and educators

We’re making Tracker free for public projects: anyone can use Tracker for free (regardless of team size) if you keep your backlog publicly readable. If you’re an open source team, you’ve probably already been doing this anyway. Soon we’ll even have a search-able directory of public projects, with a live activity feed, which we hope will get you more visibility and increase interest from potential contributors.

We also have free or discounted plans for non-profit organizations and educators at academic institutions, by request.

Pricing starts at just $7 per month

Our goal is to make Tracker affordable for everyone, from bootstrapped startups to larger development teams within established organizations. Price plans begin at just $7 per month, for teams of up to 3 collaborators. (Discounts are available for annual billing, and there is an additional Special Offer as well. See below.)

We have two plans designed for smaller teams and early stage startups:

$7 per month for up to 3 collaborators across up to 5 private projects, with 1GB of storage for file attachments
$18 per month for up to 7 collaborators, up to 10 private projects, and 3GB storage

SSL encryption, external integrations, Campfire and Twitter notifications, as well as API use is available for all plans. Community support, via http://community.pivotaltracker.com, will continue to be open for all users.

We also have plans for larger teams, with unlimited projects, and priority email support. Prices for these plans are $50 per month for up to 10 collaborators, $100 per month for up to 25, and $175 per month for up to 50. Please get in touch if you have a larger group, by email to tracker@pivotallabs.com.

We also have options for on-premises installation of Tracker.

Individual use will continue to be free, with no collaborators, up to 5 private projects, and up to 200MB of storage for file attachments.

More information on pricing is available on the new pricing page.

Discount for Annual Billing and Special Offer

If you’re confident that Tracker is the right tool for your team (and we hope so), you can save the price of two months of service by choosing annual billing.

We also have an additional introductory discount available: Choose a plan with annual billing on or before February 19, 2011, and receive an additional 20% discount for the first year. That’s 18 months of use for the price of 8.

Background on Pivotal Tracker

Pivotal Labs started to develop Tracker about 5 years ago, and we designed it to embody our practices for rapid, iterative software development. We needed a tool for our teams that was overhead- and hassle-free, encouraged communication, and automated as much project management as possible. We built Tracker for our own use but shared it with our clients and other development shops in the Ruby on Rails community.

About 2 ½ years ago, we opened up Tracker to the broader community, enabling teams around the world to take advantage of a tool proven to transform not just software projects, but entire companies.

Over this period, we’ve received a huge amount of feedback, and we’ve invested in Tracker by adding new features, providing support, and supporting unlimited use by a variety of people and organizations, including open source developers, fast growing startups, software consultancies, and large, well known organizations.

Recent Changes

Today, there are over 180,000 users, in 158 countries around the world, collaborating on over 200,000 projects. Pivotal Tracker has become an essential service for many companies, from startups to public enterprises.

To keep up with increasing growth, we’ve recently moved to a new hosting environment with dedicated hardware, expanded our dedicated Tracker development team, and invested in stronger operational capability.

We will continue to invest in scaling and infrastructure and also increase our development efforts on Tracker. We intend to keep Tracker easy to use, and strongly believe simplicity is one of Tracker’s strengths, but we do have a long list of improvements we’d like to make, including features that many of our users have been asking for. We’d like to continue the design and usability improvements we’ve recently introduced, improve and add more external integrations, make Tracker work better for larger teams and projects as well as on mobile devices, allow for more flexible workflow, and so much more.

At the end of the day, we’re establishing a paid model so that we can keep improving Pivotal Tracker aggressively based on your feedback, add operational capacity, and provide responsive support.

We look forward to continuing to serve our large community of users in the years to come. If you have any questions or comments, please let us know by emailing tracker@pivotallabs.com.

60 Comments

  1. Hudson Mendes says:

    I might have recommended you guys for a few hundred people. And I might keep on recommending when it becomes a paid SaaS.

    It’s affordable and you guys are really revolutionary.
    Thanks for the good work. Really!

    January 19, 2011 at 7:11 pm

  2. Adam Lowe says:

    w00t! Glad to hear it man. All my paranoid friends will start using it now that they can’t discount the free lunch.

    January 19, 2011 at 7:14 pm

  3. Agent Simon says:

    Congratulations on reaching this milestone! We’ve been using PT for 12 months and we’re happy to pay for the privilege. Keep the costs down and we’ll keep using :)

    January 19, 2011 at 7:23 pm

  4. Lee Atchison says:

    Well worth it! I love the service and have almost felt guilty using it. No more! I’ll be paying!

    January 19, 2011 at 7:35 pm

  5. Erin says:

    I’m glad you’re going to monetize this great product, but I don’t understand why you’re choosing to base your fee structure for larger teams on number of collaborators rather than number of projects. Surely you have your reasons, but it seems shortsighted to encourage your users to hoard invitations to collaborators. I would want my users to invite as many collaborators as possible, because those collaborators will likely convert into paying users themselves.

    January 19, 2011 at 7:39 pm

  6. Oshoma Momoh says:

    Congratulations, this is a great move. I’ve often hoped you’d introduce at least enough of a price to cover your costs. Making it a real business is even better. I think there’s huge upside. Github is a great proxy for what you could achieve.

    You might want to consider an affiliate program. I suspect a big % of your uptake is from personal recommendations. I’ve recommended Tracker to at least 30 different people.

    Just for fun, I’ll quote what the most recent person I told about Pivotal wrote me, a week or so after the fact: “did I tell you we switched completely from basecamp to Pivotal… I absolutely LOVE IT. can’t believe it’s free… not sure what their long term plan is, but Pivotal in my view is best tool for startup software companies for task management, bug tracking. And I knew it first from you :) Thanks….”

    My request: keep it simple.

    osh

    January 19, 2011 at 7:42 pm

  7. Daniel says:

    Tracker is excellent, and I’m happy to pay for the service, but I’d like to see options that cover more private projects, rather than more collaborators.

    For example: I’m an independent developer. I usually work on two projects at a time. Some projects ebb and flow. Others get proposed, but then go dormant while the client figures out its priorities. But the net result is that I currently have five projects in Tracker, and will add more as new projects come around. Under the proposed model, I’d need to pay the 10 collaborator $50 / month ($500 / year) to get unlimited private projects.

    Now maybe $500 is worth it, but it doesn’t feel right to be lumped in with the 10 person team package.

    Github seems like a close comparison in terms of chunkable value propositions (number of collaborators, number of private repositories). The Github plan offers some nice intermediate levels. I pay $12 for 10 private repositories. I think it was $7 for 5.

    I’m not complaining about the particular dollar amounts for the proposed plans, but it would be nice to see more projects allowed overall in the lower-tier plans.

    I suppose I could simply start several free individual accounts and keep the number of projects in each to 2, but I’d rather send ~$12 a month your way and keep everything in the same account.

    January 19, 2011 at 7:54 pm

  8. Mike Gunderloy says:

    Thank you thank you thank you. I’ve been living in fear that you’d realize how much you were investing in giving PT away, wake up one day, and shut it down – and our ability to manage a raft of interlocking software projects would evaporate. I’m more than happy to be able to pay to keep that from happening.

    January 19, 2011 at 8:02 pm

  9. Joe says:

    So, one thing you don’t talk about on the pivotaltracker site is what kind of options there are for people to get their data OUT of PT. From my perspective, any cloud based service (or desktop one for that matter), needs to clearly articulate to what degree the data our company puts INTO the application is being held hostage.

    Cheap is good, but cheap and locked in is not so good.

    thank you.
    -Joe

    January 19, 2011 at 8:14 pm

  10. Feng says:

    Finally the much anticipated move!
    Congratulations on the great product and this milestone reached!

    However I do have a question. What’s the availability of the activity web hook among the various plans? I haven’t seen it mentioned here.

    Because I have just written an integration tool between Tracker and FogBugz, which allows you to import cases/stories and propagate changes from either system to the other. It relies on the activity web hook to get notified of changes in Tracker.

    In case anyone is interested in trying it out, it’s open source and available here:
    http://fogtracker.appspot.com

    January 19, 2011 at 8:18 pm

  11. bernard peh says:

    congratulations. pivotal has been a great help to us for about 6 months now. Its time you guys reap some rewards.

    cheers.

    January 19, 2011 at 8:27 pm

  12. Brian Adkins says:

    Wow, I have strong mixed emotions. On the one hand, PivotalTracker has been fantastic. It’s an excellent piece of software that I love to use and have recommended to many others. The new design looks great as well.

    However, the pricing structure doesn’t fit me very well at all. I’m using it as a single developer, and I currently have 4 projects, but only a couple are very active. I was considering adding a 5th project.

    That 5th project would bump me into the $50/month category, but my resource usage would be a very small fraction of what a 10 person team would use. My storage use is *extremely* light.

    I realize that making everyone happy with the pricing structure is unrealistic, but I’m a little disappointed at how bad a fit it is for me personally.

    Regardless, I wish y’all the best, and I do appreciate the free usage while it lasted.

    January 19, 2011 at 8:35 pm

  13. Joe says:

    Couple of additional thoughts. I think the lack of a free entry level account is unfortunate. Fogbugz and the 37signals product successes have both pretty convincingly indicated that having a “free to try it out” level is a good strategy.

    Fogbugz offers a two person small account – something that’s big enough for two guys in a garage to do some development and learn how to work together and learn the tool without it costing them anything; this is good because big projects might take a year or more to get to the point where they are generating any revenue. And it’s at this early stage startup phase that having a free entry level account is critical.

    Once the company is making some money they’ll be hiring that third person that tips them up into the first payment tier which could maybe be $10/mth for 5 users, or $7/mth for 4 if you like.

    good fortune.

    January 19, 2011 at 8:45 pm

  14. Joe says:

    I’d also agree with Brian Adkins that in the early stages of a venture a lot of “projects” might be tossed around while the company finds it’s direction. $50/mth in the pre-revenue stage is definitely too much to consider.

    I have 7 “active” projects in various stages of development from “brain-storming” to “prototyping” to “active development leading towards deployment”. If I was going to use PT I’d need it to accept as many projects as I want to put into it – charge me based on storage or something else that reflects how much actual *load* I’m putting on the system. Total tickets or whatever.

    good luck, but I’ll probably have to stick with Fogbugz (alas, it’s ugly and not at all agile (their silly hand-waving not withstanding)).

    January 19, 2011 at 8:49 pm

  15. Cayce Balara says:

    Certainly you guys have put plenty of thought into your plans, and I have no problem paying for your quality product. However, I’d like to second Brian Adkins’ (and others’) comments about poor fit of these plans for smaller (1 or 2 person) shops, due to your emphasis on collaborators versus projects (or vice-versa, as the case may be).

    Perhaps the $18 plan could be EITHER 7 collabs/4 projects OR 4 collabs/7 projects. The latter would be worth it for me, the former not so much, and $50/month is out of the question for my budget.

    c.

    January 19, 2011 at 9:01 pm

  16. Feng says:

    Joe,

    I think you can put all your stories into a single project, using different labels for different real life projects. You can click on any label to get a list of all stories with that label (or within that real project). This way you also have the added benefit of better measurement of velocity, because if you use separate projects and you work 3 days on project A this week, but only 1 day the next week, it would be hard to get your velocity measured and predicted correctly.

    I totally agree on your comment on FogBugz, it’s powerful when used as a backend, to track bugs, handle emails, and store all relevant information; but too slow, ugly, and non-agile to use as a frontend, where you do the planning and work on the issues. That’s why I created the integration tool, so that I can work with Tracker’s interface, yet still let FogBugz do all the backend work.

    January 19, 2011 at 9:12 pm

  17. Johnny says:

    Bad move. You’re popular because you offer a good product and people could really try it our without fear of the rug being pulled out from underneath. Now you have opened the door for a new provider to enter the market and serve the customers that you will be losing. A service like yours should have been able to sustain a free version with clear paid upgrades. We shall see if this works out for you.

    January 19, 2011 at 10:43 pm

  18. Mark says:

    In light of the inevitable addition of a pricing structure, I will no longer be using my PT account. Is there a means with which I can have the account deleted?

    January 19, 2011 at 10:53 pm

  19. Josh says:

    Tell you what. I’ll consider paying for it just as soon as you roll out comment editing.

    How ironic is it that my captcha phrase is “regretful”?

    January 19, 2011 at 11:07 pm

  20. Tim says:

    I find pricing for Pivotal Tracker as a high quality product was long overdue. But as Daniel and Brian point out, I also have the need to keep more than 2 private projects. My project numbers vary much on a monthly basis where I have sometimes 2, 3 or 5 projects coming and going. And paying the $50 would definitely not be worth it this way.

    January 19, 2011 at 11:50 pm

  21. Jacob Poulsgaard Tjørnholm says:

    Good move.

    Tracker is by far the best project management tool I’ve used, and I will happily pay to support it. The plans look very reasonable as well.

    Keep up the good work, and thanks for the free lunch!

    January 20, 2011 at 12:25 am

  22. chris says:

    I think that the “PRO S” account is an holdup compared to x2 “STARTUP L” : you pay x1.5 the price (50$ vs 36$) but you LOOSE 4 members (10 vs 14) !

    If I pay x1.5 the price, I expect x1.5 the functionnalities !
    That is, at least 21 members …

    IMHOI, either you decease the price for the PRO S account or you increase the number of potential members

    Funny enough, my captcha was “regulated” :)

    January 20, 2011 at 12:32 am

  23. Andrea Giannangelo says:

    Two things:
    - Why don’t you consider a more traditional Freemium, for others than non-profit, public projects and educators?
    - I don’t like that you are cutting the integrations in the starter plan, please, include them! I think that 8$ is already quite expensive if you have a team of 2 people, and integrations with GetSatisfaction or Bugzilla are something that makes me appreciate your product, but not if I have to add 10$ a month for them, having added other features (as a larger team members’ number), that I won’t use.

    January 20, 2011 at 12:50 am

  24. Andrea Giannangelo says:

    Errata corrige: it’s $7, not $8.

    January 20, 2011 at 12:51 am

  25. Rob Shedd says:

    We’re big fans of Pivotal Tracker and it does seem like the introduction of a pricing model are long overdue. I hope the introduction of paid plans means that features will be actively added to the product now. The latest UI enhancements are nice, but there are some core feature suggestions on the GetSatisfaction site that have been neglected for months and months. I suspect that there will be many who will be watching to see if this changes during the 6 months ‘free period’ to see if the development pace picks up. Grouping stories and better Lighthouse integration come to mind.

    A pricing model by actual usage rather than users also makes sense to me. As it stands now, I will have to delete several users who rarely access the project (management who like to check in occasionally) to keep our plan cost reasonable. It seems to me like this is counter to the spirit of the collaborative product.

    On the whole, Pivotal is a great product. Hopefully, this is the start of it becoming even better.

    January 20, 2011 at 12:55 am

  26. Andrea Giannangelo says:

    Errata corrige 2: I missed this: “Individual use will continue to be free, with no collaborators, up to 2 private projects, and up to 200MB of storage for file attachments.”.

    Sorry, I’m gone :P

    January 20, 2011 at 12:57 am

  27. Paul Mulraney says:

    I can only echo some of the comments here – it’s too good to be free.

    Been using it with our design/development team for a few months now and it takes a weight off the mind of everyone involved in large fiddly projects.

    As a medium sized operation we’ll need the $50 a month package, but I think this is reasonable for the work flow improvements that it brings.

    Nuff PRaise – one small suggestion – can you please look at making a change to velocity and story estimates that gives an option to work in hours (and simply output total hours allocated to a project). It will then start to relate really clearly to project planning tools in an unfortunately ‘real-time’ working environment, where ‘momentum’ is of secondary importance to ‘time spent’ : )

    January 20, 2011 at 2:02 am

  28. anestesya says:

    Hello, since I knew the system of pivotal tracker, my task has been more effective, I am passing here to thank the time that the software was free, he was able to learn a lot and surely I’ll buy some of the plans.

    Congratulations on the pivotal tracker is an exceptional project.

    Tadeu Gaudio
    http://twitter.com/anestesya
    htpp://anestesya.posterous.com

    January 20, 2011 at 2:49 am

  29. qna says:

    It is a great product.
    I suppose most of the users would like to pay the money!

    January 20, 2011 at 2:53 am

  30. Roger Rohrbach says:

    It was always odd to pay the monthly bills for various Web-based software services and to note the conspicuous absence of an invoice for the most relied-upon and valuable of those. I’ll be a proud paying customer.

    January 20, 2011 at 3:57 am

  31. Clinton Judy says:

    I’m excited you guys are doing this. We’ve been using Tracker for a few years now, and it’s consistently been the one thing of which we’ve said, “How can this still possibly be free?” May you receive more traffic from the paranoid anti-free-lunch crowd, and may all of your existing customers continue to use Tracker!

    January 20, 2011 at 6:21 am

  32. Santiago says:

    Awesome. It is a great product. I’ll be glad to pay it for my projects

    January 20, 2011 at 6:39 am

  33. Yuen-Chi Lian says:

    My company has been using Tracker since it is available, it beats most of the systems that I had worked on. We welcome this news and we definitely want to be part of the force to keep Pivotal growing.

    The pricing options, however, doesn’t fit us quite well, we have only one active project, but we have more than 10 collaborators. If there’s an option to add more headcounts with extra top-up, we’ll be happy.

    January 20, 2011 at 6:53 am

  34. Adam says:

    I can definitely appreciate your need to start charging SOMEthing, but I wonder if you might have success offering a free ad-based version for a limited number of projects/users. There are several other tracker services out there that remain free, so you might want to consider remaining competitive with them by keeping around some sort of free version.

    January 20, 2011 at 8:01 am

  35. matias garcia says:

    +1 for the Yuen-Chi Lian comment.

    Your product is fantastic and we love it!

    we are 8 persons working in 1 project. Paying $50/mo seems a little expensive.

    Regards!
    matías

    January 20, 2011 at 8:06 am

  36. Chris Lichti says:

    I’ve been considering this announcement since I saw it yesterday at log-in time. I have to say: wise move. I know you will refine your pricing plans over time in ways that make sense, but this first attempt is measurable in “cases of beer” per month; an excellent price point. ;)

    Pivotal Tracker has saved us countless hours of iteration planning time, and in true Donald Norman fashion, its design encourages good behavior. Well done guys. Drinks are on us.

    January 20, 2011 at 8:07 am

  37. Dan says:

    I agree with Daniel above– we are a small company (only 3 collaborators so far) with projects that ebb and flow, so things could get expensive very fast as projects accumulate. I definitely agree it makes sense to pay for Pivotal, it’s great– but a pricing plan more in line with our usage pattern would be much appreciated. Otherwise we have to delete smaller, slower projects for little good reason, which doesn’t create a good feeling.

    The suggestion of combining multiple projects into one project doesn’t seem very good, yes you’d get better velocity tracking, but at the cost of a set of stories that don’t make any sense. I don’t think this is what Pivotal has in mind.

    GitHub’s pay levels strike me as quite thoughtful, for example– and, great as Pivotal is, it’s hard to see it as more sophisticated or more resource heavy than GitHub. Frankly I think you should use the same numbers they do.

    A couple more notes– if the plans are so based on # of projects, with little headroom there, good documentation about how to export and delete a project, and how to bring it back to life, would be needed.

    Finally, most of our projects are actually public now– for our needs, the relative obscurity of the URL is good enough, and it makes it more convenient to share the URL with our clients. But if you start posting a public activity feed on the main Pivotal Tracker page that everyone sees, it becomes a totally different thing. Which is just to say, please give plenty of notice about a change like that.

    Well, thanks for the great product, and I’m glad you’ll start charging for it! I just don’t think you’ve got the #s quite right.

    January 20, 2011 at 8:11 am

  38. Dan says:

    Actually I’ll go even a little further. Who the heck is going to fit into 4 private projects? Either you’re working on one or two private projects (the $7/month is fair for that), or you’re going to need the unlimited plan at $50/month. I just think a plan in between $70/year and $500/year is needed, that would accommodate a more reasonable number of projects (10-20 at least)… And also that $50/month is steep compared to GitHub’s $25/month similar offering (though comparable to Basecamp, in fairness).

    January 20, 2011 at 8:34 am

  39. Brandoneous says:

    Ha! My captcha is bargainer! Please lower the prices! We’ve GREATLY benefited from the service. So I have nothing to complain about. Thanks for having such a great tool.

    January 20, 2011 at 9:05 am

  40. Shane Brinkman-Davis says:

    Like others, I am pleased with this move. PT is simple and effective. PT stands beside Gmail as one of the few good “web 2.0″ apps I’ve used.

    I hope this helps reward you guys for a great job and help fund some of the improvements requested on GetSatisifaciton.

    However, I also find the pricing plans don’t quite match my needs. The amounts are reasonable, our needs, like others, don’t fit nicely into the available plans. We’d have to go to the Pro-M level when I think the Pro-S level actually makes more sense. At any given time, most of our collaborators are inactive or read-only. We work with a lot of contractors that we pull in for specific projects as we need them, but most the time we only have around 5 active collaborators.

    It is probably worth while to for me to actually delete users temporarily and add them back in as needed in order to save $600/year. All that does is create busywork which decreases the value of PT for us.

    January 20, 2011 at 9:22 am

  41. Bob Jacoby says:

    I agree with previous comments. I absolutely understand introducing a fee, love the product, and am willing to pay for my team’s usage. However, such low limits on the number of collaborators seems completely counter to the whole agile/scrum approach of constant communication. A couple comments:

    1. It appears that Read-Only project members count against the “collaborator” count? Could you make these users free or at least have a separate count for them so we can give management read only access.

    2. Is the project limit for “active” projects or are archived projects counted against the limit as well? Considering there’s no way to truly delete a project (at least last time I checked), I assume archived projects are “free” and I can unarchive it as long as I would not exceed my project limit for my account.

    3. I don’t understand the limitation on the number of projects. It would seem to me that a straight up collaborator (with write rights) pricing structure addresses usage better. I mean what’s the load discrepancy between a single user actively using 5 distinct projects vs 1 project with multiple labels for each “logical project”?

    Just my thoughts…

    January 20, 2011 at 9:34 am

  42. Keith Gaddis says:

    First, I’m glad you guys are starting to charge for it. Its a great product, and nobody’s disputing that.

    That said, your pricing model is just plain bad. As others have noted, its particularly unfriendly to freelancers who have many (typically inactive) projects and few users, and to teams with lots of users (many of whom are only observers) but only a couple of projects.

    My own team will continue to use it over the next six months, but we’ll also forcded to evaluate other software now. In a few months I’ll have to make a decision: do I quit using a piece of software I’m quite happy with in favor of something that’s priced better or do I shuck out $1200/year or more to keep using it? As a startup in an early-revenue growth phase, that tradeoff looks quite lopsided.

    By the time you’re paying $50/mo, you ought to be getting unlimited #’s of collaborators for your projects. The bump to 25/50 users is just plain obnoxious.

    January 20, 2011 at 10:29 am

  43. Alexandre Boyer says:

    CONTEXT:
    Happy to pay as it can contribute to move foward Pivotal Tracker faster. Prices are ok but pricing model is as bad as all your concurrents : they are not taking agile into account.

    PROBLEM:
    Consider this case:
    * The very little startup: i have 4 customers (composed of two persons) and 3 developpers in my team, i must subscribe $50/mo plan.
    * the little startup: i have 10 customers (composed of two persons) and 5 developpers in my team, i must subscribe $100/mo plan)

    Why so lot’s of plans when $175 is the only choice.

    PROPOSITION:
    What seems fare to me is a max project team size pricing.

    In my first example, it will be always 4, and never 11. In the second example, it will be the same.

    The seats it 10$=40$/mo

    It is true, that when you have only one big project, it becomes not so fare.

    So i propose two plans:
    Basic Plan:
    Project price=project team size * 0,5$
    Archive project price=project team size * 0,25$
    in my second example: 10 projects * 7 members = 35$ / mo

    Pro Plan:
    200$ plan with unillimited.

    Moreover, chickens access (cannot create or sort stories, can only add comment and search) should be free in my opinion.

    CONCLUSION:
    I hope it can contribute to review the plans. Continue to make the difference.

    January 20, 2011 at 3:18 pm

  44. Taylor Luk says:

    We loved this product and used on a lot of client projects. At one point we were talking about we are cool pay to use it.

    The project is. the collaborator cap is really really bad.

    Both the $50/$100 plan are too expansive and unrealistic

    My business have 3 developer in total and about 10 different clients.

    This is a super small development team and business in any standard, and the price we are paying are wall too much.

    Let’s take Basecamp for example, They have put a cap on the number of projects. Which is a much better approach for a small development company who has only handful of projects running/active at one time.

    Either all pricing need to shift down one level, as it’s reasonable for $50 = 25 collaborators..

    January 20, 2011 at 6:08 pm

  45. Amar Galla says:

    Firstly congratulations. I have been trialling the product since a month and am liking what I see. However I am always skeptical about pricing plans which tend to be based on number of projects. We are a small company but can have multiple projects open at any time. Hence, the only option we see available to us is the big enterprise plan even if we are just 3 users.

    Would request you to either base the plan pricing on disk space usage, or number of users. Putting number of projects in the mix just over complicates it and will drive my type of customers away. Why not make all plans support unlimited private projects? You have a good product, so help companies grow with your product. Once they sign up for the small plans ( with very lucarative options ), they will always upgrade to bigger plans as their business grows. So I don’t see the logic of penalising small customers just because they done have more than 7 employees by giving them half baked goods. These are the customers who potentially will upgrade to the bigger plans and stick with you as their business grows.

    January 20, 2011 at 8:29 pm

  46. Zach Davis says:

    I agree with most of the other posters here. We’re quite pleased that the service is no longer free, as it makes it more likely that this will be a viable long-term solution for us. However, the limits on projects and collaborators seems arbitrary. Compared to what we get on our $100 / month Github account (Unlimited teams and 50 private repositories), this pricing just seems off.

    January 21, 2011 at 8:00 am

  47. Christopher M. Hobbs says:

    The pricing structure is a little skewed for small teams. At this point, I’ll likely discontinue use of Tracker and find another option.

    I think a better pricing model would be to charge for number of projects needed, not number of collaborators. That could be the point of the $50/mo package, though (to ensure most people don’t bother with the lower plans.

    At any rate, good luck with Tracker and thanks for such a great product. Definitely mixed emotions with the costs, but you guys deserve it for all your hard work!

    January 21, 2011 at 8:49 am

  48. Bill Abel says:

    Is the 20% discount for new accounts only? I was trying to sign up with exiting account.

    I was assuming we could get the 20% discount starting July through July 2012.

    January 21, 2011 at 1:51 pm

  49. Tony Ford says:

    The money is well deserved, pivitol tracker is amazing. For larger orgs there are usually a lot of “viewer” type contributors. These are more business oriented folks that simply need read-only access to projects so they can see what is going on. Have you guys thought not counting contributors on private projects that only have viewer permissions?

    January 21, 2011 at 4:35 pm

  50. Dan Podsedly says:

    Thanks to everyone for the comments so far. We’re still digesting all of the suggestions and ideas, but I wanted to try and clarify some points from the announcement and/or the discussion here.

    First, only “active” projects count toward plan limits, both in terms of the number of projects as well as the number of collaborators. Archived projects do not, so if you are a small development shop, and some of your projects are dormant, you’ll only need a plan to supports the number of projects and collaborators you actually have on the go at any give time. You don’t even need to un-archive older projects if you just need to jump in and find an old story – archived projects remain accessible (in read-only mode) for their owners.

    On a similar note, you can own multiple accounts as a single user (with one login). We’ve made that easy – just click the “create additional account” on any of the account pages. This allows you to have two $18 plans, for example, if you need more than 4 active projects. There’s no need to keep logging in and out – the fact that your projects belong to different accounts is mostly seamless.

    We do realize that limiting the plans based on the number of collaborators seems somewhat contrary to promoting transparency, but it also seems to be the most direct way to correlate prices with overall value and ability to pay: larger companies tend to have many more people working together, but the # of active projects within a given account is mostly flat, since projects in Tracker are typically long-lived. They usually represent a team, rather than a finite deliverable. I realize there are exceptions to this, though, especially with smaller consulting companies who work with many different clients.

    We’re thinking about what the right balance is, and considering one of the suggestions here – to exclude read-only project members from the collaborator limits.

    Getting data out is fairly easy – you can export any project, including an archived one, as a CSV file. This includes all story information, except history and file attachments.

    The API, activity webhooks, as well as Campfire and Twitter notifications are included in all plans, including the free individual one.

    Finally, the 20% discount works like this: Buy a plan with the annual billing option on or before Feb 18, and you get 20% off the annual price for the first year. You still get the remainder of the 6 month free period as well, for a total of up to 18 months.

    I plan to publish a follow-up blog post next week. In the meantime, please keep the comments and suggestions coming!

    January 21, 2011 at 7:40 pm

  51. Feng says:

    Dan,

    Thanks for the clarification. Very well explained!

    January 21, 2011 at 9:25 pm

  52. Markus says:

    We are a mid-size startup and are quite willing to pay for your excellent product. Two concerns that we would need to see resolved before we start paying 100 USD a month:

    1) Almost everyone in the company has ‘view’ access to our Pivotal projects. With your current pricing structure, we would opt to exclude access to Pivotal from everyone but the development and product team. Alternatively I guess we could create a dummy ‘view’ account and pass that one out – dont think thats the right solution here.

    2) We would like to know what features you plan to add in the coming months. Especially for the one year prepaid plan, we would like to know a little better what we will get in return. If you dont have any plans you want to communicate, thats also an answer of course..

    Markus

    January 22, 2011 at 4:07 am

  53. gagarine says:

    How a said here http://community.pivotaltracker.com/pivotal/topics/pricing_plan_s_limited_by_projects_rather_than_collaborators

    what about something really flexible? Because a freelancer and enterprise need are continually changed. For example I will really appreciate to not paid if I have no activity (like with linode).

    - My proposition -
    free: an account
    free: a solo project
    free: for user with only read access
    free: an archived project (no more user with writing access)
    Charge x$ per user with write access in a project (count by months)
    Charge x$ per MB

    January 22, 2011 at 8:33 am

  54. gagarine says:

    Or something that will be very original make people paid for the real usage cost: bandwidth and storage. I know they are a tons of other cost but they can be include inside those two one.

    January 22, 2011 at 8:36 am

  55. Dan Podsedly says:

    Markus – we are considering allowing viewers to be free. As for features, we have some planning/prioritizing to do, but the first few will include the ability to edit/delete comments as well as reply to them by email, an enhanced dashboard with cross-project “my stories” view and per-project release status, and improved story viewing/editing usability. We’d like to do custom point scales as well, if we can find a nice, simple visual metaphor for arbitrary point values.

    January 22, 2011 at 10:15 am

  56. Alexandre Boyer says:

    @Dan (21 Jan): Thank to share pivotal plan approach.

    @gagarine: i really do not like usage payment because every month you have a surprise and you cannot control or plan your activity, or worst you can consider to limit yourself.

    In fact, there is lots of profile (the freelancer, the small team service with few clients but lots of projects or the opposite, the big team, the small internal team, …); this is why plan exists to target each profile.

    But who are the pivotal tracker user ? what is their profile ? Which ones PT wants to target ? Perhaps Dan can say a word about it…

    I have identify 6 criteria to determine profile (and to help identify plans):

    * Developement Team size : small (<10), medium (<25), big (>25)
    * Project activity : high(lots of story creations, comments, …), low (project is in maintenance mode; few bugs, some ideas), none (archived project)
    * Project resource: high (lots of stories, big attachments, …), medium, low
    * Collaboration type: Full (all access), Restricted (add comment only), Reader (read access only)
    * Client number : few clients (so few PO and contributors, and so few access need), lots clients
    * Projects per Client: few (1 to 3 projects per client), lots (more than 3 per client)

    In our case:

    * Developpement Team Size = 6 (not on all project)
    * Project Activity = some none (2), some low (15), most are high(15)
    * Project resource= most are low, some (5) are medium (projects that can have graphical bugs or needs)
    * Collaboration type= 6 Full (dev) + 10Full (client) + 10 Restricted + 10 Readers
    * Clients number=about 10
    * Projects per client=3 are more than 3, the other are under

    I am not saying that you must have a complex plan that must take all criteria into account (please do not), but it can help to identify profile and then correct plan.

    What do you thing about this ?

    January 23, 2011 at 6:08 am

  57. Alexandre Boyer says:

    Now some feelings about paying:

    * I can pay for each member of my development team (because i have a small one)
    * I do not what to pay an access for each contributors of my clients (Product Owner, etc…)
    * I do not want to pay for read only access
    * I do not want to pay for archived project but i do want to keep them in read only access.
    * I do not want to pay for low activity projects the same than high activity projects
    * I do not want to be surprised by the amount that i have to pay each month
    * I will consider to pay each month, for six month, for one year, for two year, etc… to prove my involvement and if it can reduce price also :)
    * I will really appreciate to have access to API and integration options (we personalize PT with greasemonkey today and jquery)
    * I will appreciate packaged plan with PT and complementary product (continue integration product SaaS, online repository, …)
    * I will consider a unlimited plan depending of the price compared to other products)

    Some ideas

    January 23, 2011 at 6:22 am

  58. Andrea Giannangelo says:

    Could it be possible to have the integrations with the $7 plan? It would be really appreciated…

    January 24, 2011 at 2:05 pm

  59. Henning Koch says:

    Please do think of a solution for small development shops that work with many clients. We love your product, but our tiny team would require a plan designed for a fortune 500 company to be able to continue using it :(

    January 27, 2011 at 9:59 am

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